IT Support Specialist II - 073QE

Quartus Engineering•San Diego, CA

22h•$29 - $49•Hybrid

About The Position

As an IT Support Specialist in our San Diego, CA office, you will support our employees efficiently and practically in a fast-paced environment. This role will handle end user support requests and must be able to assist in other areas of IT including, but not limited to, managing end user accounts in an Active Directory and Azure environment, setting up, configuring and deploying hardware to employees, troubleshooting server and network related issues, managing backups and documentation.

Requirements

BS degree in Information Technology, Computer Science or related field required
CompTIA A+ Certification or equivalent required
2+ years hands-on experience working in LAN/WAN environments
2+ years of desktop and/or helpdesk support experience
2+ years experience administering and troubleshooting Active Directory/Group Policy
Experience administering Microsoft 365 products
Technical knowledge or direct experience with VMware suite of software products.
Possess strong technical knowledge and troubleshooting of computer servers, SAN/NAS, workstations, printers, routers, firewalls, and switches
Technical knowledge or direct experience with Veeam or similar backup solutions.
Must be able to communicate effectively -- in written and verbal format
Must be able to take direction for job functions
Must be a US Person (US Citizen or US Permanent Resident)
Ability to lift or push up to 50 pounds

Nice To Haves

Microsoft and Cisco Certification
Technical knowledge or direct experience with Linux systems is desirable.
Technical knowledge or direct experience with Cisco, SonicWALL Firewalls, Routers, Switches and Wireless Solutions including a solid understanding of the concepts of VPN’s is desirable.

Responsibilities

Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.
Diagnoses, research, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed.
Set up users workstations and peripherals.
Provide technical support to users in-person and remote (May require some travel to Virginia office)
Install, configure and maintain computer systems including Windows, Mac and Linux operating systems
Manage user accounts in Active Directory and Azure environment
Manage user accounts in multiple cloud-based services
Assist in backup and restoration of corporate data
Assist in writing documentation for computer systems procedures
Assist in the development and recommendation of network administration and operational procedures
Assist in configuring and maintaining servers (physical and virtual) and software
Other assigned IT related projects