IT Support Specialist II

Leggett & Platt•Carthage, MO

1d•Onsite

About The Position

We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate IT team to help support our business. As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do. We like to say, “we’re the biggest company no one has ever heard of.” We are confident you interact with one of our products in your daily life without knowing it. Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives. As an IT Support Specialist II you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support on IT hardware and software. Your contributions will have a direct impact on the business by creating value for our internal customers that will help preserve the company’s reputation and business. The team you will be working with is technical and collaborative, and values problem-solving and effective communication. This is an on-site position in Carthage, MO and will require occasional travel to our branch in Fort Smith, AR.

Requirements

Bachelor’s degree relevant to the position or equivalent experience
2-5 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
Ability to diagnose and resolve technical issues without direct supervision
Proficiency in English
Customer-oriented and ability to stay calm under pressure
Strong communication and organizational skills
Must have the ability to adapt quickly
Keen attention to detail, memory of patterns, and interest in problem solving
Ability to lift up to 45 lbs.

Nice To Haves

Experience with Endpoint Central and ServiceNow a plus

Responsibilities

Serve as a local point of contact for end users seeking technical assistance
Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
Provide step-by-step training for end users and document internal procedures
Direct significant, unresolved, or recurring issues to the next level of support personnel
Provide accurate information and technical assistance support on IT products, services, software, and hardware
Log all service interactions and their resolutions
Pass on any feedback or suggestions by end users to the appropriate internal team
Stay current with system information, changes, and updates
Assist the IT team in other duties as deemed necessary
Travel between area facilities to support locations within the region