IT Support Specialist II

Biodesix•Louisville, CO

1d•$28 - $32•Onsite

About The Position

The IT Support Specialist II provides Tier 1 and Tier 2 technical support for Biodesix staff and serves as an escalation resource for complex technical issues. This role is responsible for troubleshooting advanced endpoint and user system issues, supporting IT service delivery, and assisting with the implementation and maintenance of endpoint technologies. The IT Support Specialist II collaborates closely with infrastructure, security, and application teams to maintain a reliable, secure, and compliant IT environment.

Requirements

Advanced knowledge of Windows 11 operating systems
Strong knowledge of Microsoft 365 administration and services
Working knowledge of Active Directory and Azure Active Directory administration
Familiarity with endpoint management platforms (e.g., Microsoft Intune)
Strong troubleshooting and analytical skills
Ability to manage complex technical issues independently
Excellent communication and customer service skills
Ability to prioritize work and manage multiple tasks effectively
Strong documentation and problem-solving abilities
Associate’s or bachelor’s degree in information systems, Information Technology, or related field preferred
High school diploma or GED with significant technical experience considered
2–4 years of experience in an IT support or endpoint support role
Experience supporting Windows and Apple operating systems, Microsoft 365, network connectivity, endpoint devices, and enterprise IT environments

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment.
Diagnose and resolve complex hardware, software, and connectivity issues.
Serve as an escalation point for issues that cannot be resolved by Tier 1 support.
Monitor and manage Help Desk tickets to ensure timely resolution and adherence to service level expectations.
Perform root cause analysis for recurring issues and implement solutions to prevent future incidents.
Coordinate with other ITS teams and vendors to resolve technical issues.
Administer user accounts and permissions within Microsoft 365, Active Directory, and Azure Active Directory.
Support MFA troubleshooting, identity issues, and user access management.
Assist with periodic access reviews and identity governance processes as required.
Configure, deploy, and maintain endpoint devices including desktops, laptops, and mobile devices.
Support system imaging, endpoint configuration standards, and device lifecycle management.
Assist with endpoint management technologies such as Microsoft Intune or similar tools.
Develop and maintain technical documentation and knowledgebase articles.
Identify opportunities to improve support processes, workflows, and user experience.
Provide guidance and mentorship to junior support staff.

Benefits

Hourly salary: $28 - $32
Discretionary Bonus opportunity
Comprehensive health coverage: Medical, Dental, and Vision
Insurance: Short/Long Term Disability and Life Insurance
Financial benefits: 401(k), Flex Spending Account
120 hours of annual vacation
72 hours of paid sick time off
11 paid holidays + 3 floating holidays
Employee Assistance Program
Voluntary Benefits
Employee recognition program
Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.