IT Support Specialist II
About The Position
Under general direction, the IT Support Specialist II performs routine to moderately complex computer, peripheral, networking, and communications tasks supporting LAN computers and users across multiple locations. The role maintains and supports desktop hardware and software, works with current client and server operating systems, and performs technical installation, repair, and maintenance of personal computers, peripherals, servers, and related equipment. The specialist responds to assigned IT tickets, troubleshoots and resolves technical issues, and supports users and IT operations. This position has no direct supervisory responsibilities. The work takes place in a professional office environment and routinely involves standard office equipment, including laptop computers, photocopiers, and smartphones. The role involves prolonged periods sitting at a desk and working on a computer. Company-provided PPE is required as needed and may include safety shoes, safety glasses, face shields, flame-resistant clothing, cryogenic gloves and apron, cut-resistant and safety gloves, hearing protection, hard hats, and dust masks. The employee may need to lift files, open filing cabinets, and bend or stand on a stool; the qualifications also require the ability to lift up to 50 pounds. Travel is less than 25%.
Requirements
- Associate degree or equivalent work experience.
- At least 4–5 years of experience in an IT operations support capacity.
- Strong verbal, written, analytical, and communication skills in English and the national language, with outstanding listening skills.
- Experience with Microsoft Office Suite; Windows 7, 10, and 11 operating systems; and Windows Server 2013–2019.
- Intermediate understanding of cloud-based environments and computing.
- Well-rounded computer hardware and networking skills.
- Ability to articulate issues, build consensus around recommendations, and define next steps.
- Team-oriented, self-starting, able to work independently, and customer-focused.
- Positive and constructive attitude; business and organizational maturity; strong work ethic; and a sense of urgency in resolving issues efficiently.
- Continual desire and capability to learn; highly organized and detail-oriented.
- Ability to lift up to 50 pounds.
- Ability to travel less than 25%.
Responsibilities
- Install or update computer workstations, printers, peripherals, and client software for local and remote users.
- Troubleshoot and resolve computer and network problems, escalating or requesting assistance when needed to resolve issues in a timely manner.
- Respond to assigned IT tickets in a timely manner.
- Diagnose computer, network, and communications problems.
- Perform software reloads and upgrades for computer systems and communications equipment.
- Implement computer and user controls to secure and promote proper functionality of networked computers.
- Coordinate with vendor technical support staff to deploy equipment and resolve hardware, software, and networking issues.
- Maintain IT supplies and IT asset inventories and coordinate disposal of unwanted IT equipment.
- Monitor and maintain the computer operations area.
- Administer, deploy, and support VOIP telephony equipment.
- Maintain effective working relationships and apply time-management, documentation, organizational, and communication skills.
- Communicate clearly and concisely, orally and in writing, in English and the national language.
- Organize, prioritize, and coordinate daily workload activities.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
