IT Support Specialist II

Growth Orthopedics•Austin, TX

1d•Onsite

About The Position

The IT Support Specialist II is responsible for providing high-level technical support, systems administration, infrastructure maintenance, and project coordination across a multi-site orthopedic medical practice in Texas. This role serves as an escalation point for complex technical issues while ensuring reliable performance of clinical and business systems that support patient care. The position combines advanced end-user support with hands-on management of workstations, servers, networks, cybersecurity tools, identity systems, printers, VOIP, and healthcare applications, including EMR, PACS, and imaging platforms. The IT Support Specialist II also assists with strategic IT initiatives, vendor coordination, process improvement, and mentoring junior support staff.

Requirements

Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
Relevant certifications required: CompTIA Network+, Security+/A+
Minimum 5+ years progressive IT support/systems administration experience
Must have a valid Driver’s License and reliable transportation
Experience supporting multi-site organizations preferred
Experience in healthcare, medical practice, or HIPAA-regulated environments strongly preferred
Strong knowledge of: Windows operating systems
Microsoft 365/Exchange/Entra ID
Active Directory
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, and VPN)
Printers/imaging devices
Endpoint management tools
Backup and disaster recovery systems
Experience supporting EMR/EHR and PACS systems preferred
Excellent troubleshooting and root-cause analysis skills
Strong communication skills with technical and non-technical users
High level of customer service professionalism
Ability to prioritize multiple issues in a fast-paced clinical setting
Strong project coordination and organizational skills
Ability to work independently with minimal supervision
Critical thinking and problem-solving skills
Ability to articulate explanations and solutions in plain language to non-technical individuals
Calm, solutions-focused mindset under pressure
Good visual acuity, hand-finger dexterity, ability to speak and hear
Able to lift and carry in excess of 25 pounds, which may require pushing, pulling and essentially utilizing a full range of body movement
Ability to stoop, kneel, crouch, reach, grasp, and stand for extended periods of time
Prolonged periods sitting at a desk and working on a computer
Ability to travel between clinic and office locations as needed
Understands and follows the standards of the Growth Ortho Employee Manual
Understands and follows the Growth Ortho Responsibility Program, Code of Conduct
Completes all yearly compliance training and educational programs

Nice To Haves

Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
Experience supporting multi-site organizations preferred
Experience in healthcare, medical practice, or HIPAA-regulated environments strongly preferred
Experience supporting EMR/EHR and PACS systems preferred

Responsibilities

Provide Tier 1 - Tier 2 support for escalated hardware, software, network, and systems issues
Troubleshoot desktops, laptops, printers, scanners, mobile devices, VoIP phones, and peripheral equipment
Resolving user issues related to Microsoft 365, remote access tools, and specialty healthcare applications
Maintain high service standards and timely resolution through the IT ticketing system
Administer Active Directory, Entra ID / Azure AD, user accounts, permissions, group policies, and MFA solutions
Support Windows server environments, virtualization platforms, storage systems, and endpoint management tools
Assist with LAN/WAN connectivity, wireless systems, VLANs, firewalls, and network troubleshooting
Monitor system health, performance, uptime, and capacity
Support EMR/EHR systems, PACS, digital imaging platforms, dictation software, SSO tools, and other clinical technologies
Coordinate with clinical leadership and vendors to minimize downtime impacting patient care
Ensure HIPAA-compliant handling of systems, devices, and user access
Lead or assist with workstation refreshes, office expansions, software rollouts, hardware replacements, and infrastructure upgrades
Coordinate vendor installations, service calls, and support contracts
Develop technical documentation, standard operating procedures, and knowledge base articles
Recommend technology improvements that enhance reliability, efficiency, and scalability
Collaborate effectively with leadership, physicians, clinical teams, and administrative staff
Train employees in supported systems, security best practices, and new technology deployments