IT Support Specialist
About The Position
Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role, you will serve as a subject matter expert for our corporate team, dedicated to delivering a world-class support experience. You will proactively triage and troubleshoot technical issues, acting as a vital conduit to the broader IT team to ensure swift resolution. Beyond day-to-day helpdesk operations, you will manage high-volume provisioning of macOS and Windows systems via NinjaOne, while leveraging SSO and identity management across Okta and Google Workspace.
Requirements
- 1-2 years of experience in Level 1 technical support within a mixed environment (approx. 70% Mac, 30% PC).
- Proficiency across standard web browsers (Chrome, Safari, Firefox) on both macOS and Windows platforms.
- A process-oriented mindset with experience using IT ticketing systems.
- Hands-on administration experience with Mac OS and Windows OS, Google Workspace, Okta, and NinjaOne (or similar MDM solution).
- Solid understanding of web concepts, including troubleshooting techniques like clearing cache, inspecting elements, and utilizing the browser console.
- Experience working with Audio/Visual systems in a corporate environment (Google Meet, Zoom Rooms).
- Exceptional interpersonal skills coupled with a natural knack for problem-solving.
- A genuine passion for delivering an outstanding customer support experience.
- Strong attention to detail and a disciplined approach to following established processes and procedures.
- Excellent written and verbal communication skills.
- A foundational understanding of eCommerce business operations.
- General networking knowledge.
Nice To Haves
- Experience creating documentation (knowledge bases).
- Experience automating workflows.
Responsibilities
- Serve as a subject matter expert for the corporate team, dedicated to delivering a world-class support experience.
- Proactively triage and troubleshoot technical issues.
- Act as a vital conduit to the broader IT team to ensure swift resolution of technical issues.
- Manage high-volume provisioning of macOS and Windows systems via NinjaOne.
- Leverage SSO and identity management across Okta and Google Workspace.
- Support company-wide All Hands meetings.
- Collaborate with and assist the remote infrastructure team.
Benefits
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
