IT Support Specialist II

Vast • Long Beach, CA

21d • Onsite

About The Position

Vast is seeking an IT Support Specialist to provide day-to-day technical support to internal employees and help ensure systems run smoothly. The specialist will serve as the first point of contact for users experiencing technical issues and provide timely, efficient solutions through troubleshooting, problem-solving, and customer service. This is a full-time, non-exempt, in-person position at Vast’s Long Beach location, reporting to the Manager, IT.

The role supports enterprise resources and users across multiple locations, including workstations and mobile devices, and handles incidents through an ITSM system while meeting SLA performance metrics. The position also involves user onboarding and offboarding, hardware and software upgrades, and installing or moving equipment that may weigh up to 50 pounds.

The person hired will have access to information and items subject to U.S. export controls and must be a U.S. person as defined by applicable regulations or otherwise eligible for deemed export licensing.

Requirements

• At least 2 years of IT experience.
• Proven experience with ITSM tools.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Excellent communication and interpersonal skills.
• Demonstrated ability to resolve difficult technical issues with limited information.
• Strong troubleshooting skills for Windows 10/11.
• Strong troubleshooting skills for macOS.
• Some understanding of Active Directory or LDAP.
• Comfort replacing hard drives, memory, and other computer components.

Nice To Haves

• Experience in a manufacturing environment.
• Prior experience working in a fast-paced startup environment.
• Familiarity with aerospace industry regulations and standards regarding IT and data.

Responsibilities

• Provide help desk support and resolve problems to end users’ satisfaction.
• Maintain and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
• Monitor, respond to, and resolve incidents in an ITSM system while meeting SLA performance metrics.
• Troubleshoot Windows 10/11 and macOS issues.
• Support multiple locations.
• Onboard and offboard users.
• Perform timely workstation hardware and software upgrades as required.
• Install and move equipment, including equipment weighing up to 50 pounds.
• Communicate effectively and work to resolve difficult technical issues, including when information is limited.

Benefits

• Company equity for full-time employees.
• Medical, dental, and vision coverage for employees and dependents.
• Paid time off, including vacation (up to 10+ days for non-exempt staff) and the ability to cash out unused vacation annually.
• Paid parental leave.
• Short- and long-term disability insurance.
• Life insurance.
• Access to a 401(k) retirement plan.
• ClassPass credits.
• Personalized mental healthcare through Spring Health.
• Other discounts and perks.
• Free snacks, drip coffee, onsite barista service, cold drinks, and dinner meals.
• Subsidized lunch.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed