IT Support Specialist II

HDR • Los Angeles, CA

39d • Onsite

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? In the role of IT Support Specialist II, we'll count on you to provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers. You will perform technical maintenance and software installations and updates, and have the ability to apply technology to address business needs. You will assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. This role combines a breadth of IT experience with an overarching concern for excellent customer service. You will participate in enterprise-wide IT projects and initiatives, diagnose system hardware, software, and operator problems, and provide desk side assistance upon request for enterprise applications. You will be responsible to request hardware and software through the requisition system, and provide hardware, software, mobile device, and printing support. You will also assist with the inventory management of all IT assets and communicate technical support topics or issues of interest. You will work with Systems Administrators in performing IT infrastructure processes and procedures as needed and provide advanced troubleshooting on complicated IT issues. You will serve as an example to junior staff when it comes to complicated technical issues and perform other duties as needed.

Requirements

• A minimum of 2 years of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines

Nice To Haves

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
• This position may include travel
• Working knowledge of Windows 11/M365.
• Knowledge of A&E Industry
• Associate's degree in Computer Science/MIS-related area or equivalent work experience

Responsibilities

• Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers
• Perform technical maintenance and software installations and updates
• Ability to apply technology to address business needs
• Assisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT experience with an overarching concern for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide desk side assistance upon request for enterprise applications
• Responsible to request hardware and software through the requisition system
• Provide hardware, software, mobile device, and printing support
• Assist with the inventory management of all IT assets
• Communicate technical support topics or issues of interest
• Work with Systems Administrators in performing IT infrastructure processes and procedures as needed
• Provide advanced troubleshooting on complicated IT issues
• Serve as an example to junior staff when it comes to complicated technical issues
• Perform other duties as needed

Benefits

• Employee ownership
• Welcoming environment
• Inclusion
• Scheduled on-call flexibility
• Ability to remain reasonably reachable during off-hours for critical business continuity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree