IT Support Specialist I

Prime Healthcare•Des Plaines, IL

23h

About The Position

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0 million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Requirements

Work experience in help desk activities using a help desk software application
Knowledge of E-Mail system fundamentals.
Understanding of network concepts (TCP/IP, MS/NT)
Familiar with internet and WEB browser concepts
High School Diploma required for all new hires starting 4/1/14

Nice To Haves

A+ certification preferred.
0-2 years related work experience and customer service experience preferred.
Knowledge of Outlook, MS Office and Active Directory preferred

Responsibilities

Provides telephone support for helpdesk and all associated processes.
Provides tier one IT support for hardware and software applications.
Utilizes help desk software to keep an accurate account of all incoming calls.
Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority.
Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
Advises the Director/Manager of any issues that may affect the Information Services department.