IT Support Specialist I

Repkon • Clearwater, FL

2d • Hybrid

About The Position

The IT Support Specialist I serves as the frontline technical support resource for McCormick Stevenson personnel. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and application issues, while ensuring exceptional customer service and compliance with defense industry cybersecurity baselines.

Requirements

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or 0–3 years of hands-on desktop support / IT helpdesk experience.
• Proficient with Windows 10/11 operating systems and standard enterprise office applications (Microsoft 365)
• Fundamental understanding of networking concepts
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and account administration.
• Candidates must be a U.S. Citizen with the ability to obtain security clearance.
• Travel: None
• Background Investigation/Drug Screen/US Person: Required

Nice To Haves

• Familiarity with engineering CAD/PLM applications (PTC Creo, Windchill, SolidWorks) is a strong plus.

Responsibilities

• Provide primary technical assistance to staff by promptly triaging, documenting, and resolving helpdesk tickets, phone inquiries, and in-person requests for computer hardware, software, peripheral, and connectivity issues.
• Manage the end-to-end lifecycle of IT equipment, including configuring, provisioning, imaging, deploying, updating, and securely decommissioning end-user workstations, laptops, monitors, and mobile devices.
• Administer user accounts, groups, and permissions across Microsoft 365, Azure Active Directory, and on-premises Active Directory; manage secure onboarding, role transitions, offboarding, password resets, and multi-factor authentication (MFA).
• Troubleshoot client-side network and Wi-Fi connectivity, assist with secure remote VPN access, and support standard business productivity tools as well as specialized engineering design applications (e.g., PTC Creo, Windchill, SolidWorks).
• Maintain endpoint security posture in alignment with defense cybersecurity standards (including NIST SP 800-171 and CMMC requirements), verifying antivirus/EDR operation, disk encryption (BitLocker), least-privilege access, and prompt security patching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree