IT Support Specialist I
About The Position
This role involves working as part of a service delivery team to provide first-level technical support to assigned clients, both remotely and on-site. Responsibilities include assisting clients with initial equipment setup, virus removal, software updates, and hardware incidents, while effectively communicating issues and updates to IT Managers. The position also entails monthly management of office/desktop and email support, and performing lab machine rollouts. Participation in monthly technical team meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery is expected. Annually, the role will involve operating system support for Windows XP/Vista/7 and Mac OS X, and providing mobile device support for iPhone, iPad, and Android. Additionally, the IT Support Specialist will handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, and Gmail. On an ongoing basis, the role includes managing small projects as needed, delivering and removing computer equipment, assigning, updating, and reporting on client tasks/tickets, and effectively communicating technical issues and project execution with the Client Manager and Network/Server Engineer.
Requirements
- First-level technical support experience.
- Experience with remote and on-site client support.
- Proficiency in equipment setup, virus removal, software updates, and hardware incident resolution.
- Strong communication skills for reporting issues and updates.
- Experience with office/desktop and email support.
- Experience with lab machine rollouts.
- Familiarity with Windows XP/Vista/7 and Mac OS X.
- Experience with mobile device support (iPhone, iPad, Android).
- Experience in creating and maintaining IT accounts (Active Directory, MS Exchange, Gmail).
- Ability to manage small projects.
- Experience in delivering and removing computer equipment.
- Skills in assigning, updating, and reporting on client tasks/tickets.
- Ability to communicate technical issues and project execution effectively.
Responsibilities
- Provide first-level technical support to assigned clients, both remote and on-site.
- Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents.
- Effectively communicate issues and updates to IT Managers.
- Manage office/desktop and email support on a monthly basis.
- Perform lab machine rollouts on a monthly basis.
- Participate in monthly meetings with the technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
- Operate system support for Windows XP/Vista/7 and Mac OS X on an annual basis.
- Provide mobile device support for iPhone, iPad, and Android on an annual basis.
- Handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, Gmail, etc.
- Manage small projects as needed.
- Deliver and remove computer equipment.
- Assign, update, and report on client tasks/tickets.
- Effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
