IT Support Specialist I

Pillar Care Continuum•East Hanover, NJ

45d•$50,000 - $55,000

About The Position

The IT Support Specialist I provides first-level technical and application support for end-users across the organization. This role involves troubleshooting hardware, software, and network-related issues, as well as assisting with the implementation and maintenance of business-critical systems. The IT Support Specialist I ensures a smooth user experience by resolving service requests promptly and following IT processes and policies.

Requirements

Completed computer technical school or relevant technical courses (A+, Network+, Security+ preferred).
1 year of experience in IT technical support.
Experience managing Microsoft Windows desktops and Active Directory Users and Computers.
Familiarity with hybrid AD, Azure AD, and Microsoft 365 environments.
Ability to install, repair, and maintain Windows and macOS systems.
Knowledge of LAN/WAN infrastructure, TCP/IP, DNS, DHCP, and VPN connectivity.
Experience supporting ISP technologies like fiber optics, and cable modems.
Familiarity with Microsoft Office 365, SharePoint, and related systems.
Experience using MDM systems to manage mobile devices (iPhones, iPads, Windows).
Strong technical troubleshooting skills and creative problem-solving abilities.
Excellent verbal and written communication skills.
Ability to multitask effectively in a fast-paced IT environment.
Exceptional customer service skills and a collaborative team approach.
Ability to lift equipment up to 50 lbs. and travel between locations for on-site support and hardware/software deployments.

Responsibilities

Install and configure Windows desktops and various software applications.
Set up new computers, tablets, mobile phones, educational equipment, and reconfigure refurbished equipment.
Perform setups and configurations for user onboarding and offboarding processes.
Maintain user accounts and groups in Active Directory and Office 365 and assign security permissions.
Respond to helpdesk tickets via phone and ticketing system, providing tier 1 and tier 2 technical support.
Diagnose and troubleshoot issues with PCs, software, communication devices, printers, and network connectivity.
Provide remote and on-site technical support, including travel to remote locations when necessary.
Assist in maintaining LAN/WAN infrastructure, including troubleshooting connectivity issues.
Support VPN users and manage ISP technologies such as fiber optics and cable modem services.
Maintain agency VOIP systems, conference room systems, and related communication tools.
Setup Mobile Device Management (MDM) system for devices like iPhones, iPads, Androids, and laptops.
Support technology rollouts to new facilities.
Assist with setting up, testing, and deploying hardware and software across locations.
Maintain an accurate asset inventory and track IT equipment.
Perform additional responsibilities as assigned by the IT Director.
Use personal vehicle for travel to various agency locations when necessary.