IT Support Specialist I

Lincoln Land Community College • Springfield, MO

10d • Onsite

About The Position

Join LLCC as our IT Support Specialist I. Be at the forefront of innovation, providing expert tech solutions and support that drive success across our organization. If you’re passionate about technology and thrive in dynamic environments, we want you on our team! This position provides frontline support to students, faculty and staff; assisting with efficient and reliable solutions to help the LLCC college community to succeed. This position will be located at LLCC main campus in Springfield, IL. As a staff member at LLCC , you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website . Come join our team and experience success at LLCC ! Starting salary will be within one of the three ranges below based on skills, experience and training as defined. There is a defined career progression for this position. Level progression will be based on experience, skills mastered and training/education obtained. I: Entry level, foundational knowledge and experience $48,203 – $63,327 II: 3+ years experience, intermediate knowledge, advanced desktop support experience $51,911-$68,589 III : 5+ years experience, advanced desktop support experience, experience in systems management/administration, demonstrated leadership abilities $55,976-$74,216

Requirements

• Associates degree in Information Technology or related field; or equivalent work experience
• One or more years of relevant work experience in enterprise IT
• Experience supporting end users remotely as well as in-person
• Knowledge of current and emerging technology
• Customer-focused attitude with strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Knowledge of networking fundamentals
• Possess (or obtain within 6 months of employment) and maintain a valid and current CompTIA A+ Certification
• Valid driver’s license
• Employment is contingent upon the successful completion of a criminal background check, physical, and functional capacity exam.

Nice To Haves

• Experience in a helpdesk or technical support role within an educational or similar environment is highly desirable.
• Familiarity with ITIL (Information Technology Infrastructure Library) practices and principles.
• Proven ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment.
• Strong understanding of cybersecurity best practices and experience in implementing security measures.
• Server administration experience.
• Previous experience administering a Microsoft 365 environment.
• Previous experience supporting Apple products in an enterprise or educational environment.
• Experience installing and supporting audio/visual systems.
• Experience supporting videoconferencing equipment in an enterprise environment.
• Experience supporting Layer 1 network issues.
• Experience in IT asset management and deployment

Benefits

• 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break
• 12 Fridays off in the summer
• 2 personal days, 15 sick days, and starting with 10 vacation days per year
• LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses
• Staff can also enjoy free access to our on-campus fitness center
• LLCC is a positive, team-oriented environment supportive of staff development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree