IT Support Specialist I
Zeeco•Tulsa, OK
1d
About The Position
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Requirements
- 1+ years of relevant experience
- Technology Savvy
- Keyboarding
- Troubleshooting
- Customer Service
Nice To Haves
- A+ Certification Preferred
- Microsoft Office Proficiency
- Naturally Organized
Responsibilities
- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
