IT Support Specialist I

I Am Boundless, Inc. • Worthington, OH

7d

About The Position

As an IT Support Specialist I, you’ll play a meaningful role in providing day-to-day technical support to both internal and external client’s systems, software and hardware installs, configures and troubleshoots laptops, workstations, servers, mobile devices, and networks.  Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.  Acts as liaison between customers, departments, and within the organization for problem resolution.  Ensures that problems are resolved in an accurate and timely manner or are passed to specialists for advanced problem diagnosis. Utilizes technical expertise for moderately complex aspects of major system components used to support the business. This is the ideal working environment for a self-motivated individual who likes challenges, variety, and helping customers.

Requirements

• High school diploma or equivalent; Associate degree in IT or related field is a plus.
• Familiarity with common operating systems and software applications.
• Ability to diagnose and resolve basic technical issues.
• Strong interpersonal skills with a customer-centric attitude.
• Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
• Ability to work in a team and adapt to changing situations.
• Minimum 1 year work experience in a technical role
• Experience supporting Windows

Nice To Haves

• Associate degree in IT or related field

Responsibilities

• providing day-to-day technical support to both internal and external client’s systems
• software and hardware installs, configures and troubleshoots laptops, workstations, servers, mobile devices, and networks
• Acts as liaison between customers, departments, and within the organization for problem resolution
• Ensures that problems are resolved in an accurate and timely manner or are passed to specialists for advanced problem diagnosis
• Utilizes technical expertise for moderately complex aspects of major system components used to support the business

Benefits

• 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment– Immediately 100% Vested
• Annual Increases
• 5 Weeks of Paid Time Off
• 8 Paid Holidays
• Medical Insurance
• Free Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life Insurance & Supplemental Life Insurance
• Disability Insurance
• Tuition Discount Opportunities with Schools like Capella University & Franklin University
• A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
• Paid Training & Development Opportunities
• Employee Assistance Program (EAP)- Counseling, Therapy, Finance, Legal
• Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
• Wellbeing Resource s(Up to $50 off Health Insurance Premium Monthly)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED