IT Support Specialist I

Bullfrog Spas•Herriman, UT

12d•Onsite

About The Position

As an IT Support Specialist I, you play a key role in supporting the Bullfrog Spas mission by enabling employees through reliable technology and exceptional service. You are the front line of IT support, providing timely, professional assistance to end users and resolving common technical issues. This role requires strong customer service skills, solid technical fundamentals, and a passion for helping people.

Requirements

High School Diploma (Minimum Requirement)
At least some experience in an IT support role
Understanding of basic troubleshooting, computer systems, operating systems, and networking principles
Knowledge of Microsoft Office products and Microsoft O365
Work and communicate effectively, in a team environment, be able to train end-users, and in departmental meetings
Maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirements.
Effectively multitask and work in a fast-paced environment
Lift up to 50 lbs.

Nice To Haves

A+ and Networking+ Certifications
Associate's degree
Have basic knowledge and understanding of Active directory
1 to 2 years of experience working in an IT Helpdesk role
Experience in a manufacturing environment

Responsibilities

Support users via helpdesk support tickets
Own and maintain personal ticket queue, as well as help maintain helpdesk ticket queue.
Provide Level 1 support and assist with defined Level 2 issues according to documentation and escalation procedures.
Have the skills and knowledge to effectively support the following: End‑User Computing: Windows and macOS desktops and laptops
Peripherals: Monitors, docks, barcode scanners, thermal and laser printers
Productivity Tools: Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint)
Barcode Scanners
Direct Thermal Printers
LaserJet Printers
Various types of tablets (iPad, Microsoft Surface devices, ReMarkable)
Networking & Connectivity: Wired/wireless networking, VOIP phones
Business Systems Applications
Provide white glove support to users
Must be able to work with users to effectively ask questions and gather information about issues; identify issues; determine possible solutions; and test & implement solutions.
Provide remote support to remote users
Physical repair support for computer equipment when needed
Execute software installation and upgrades when needed
Assist in tracking and maintaining all IT assets
Run and terminate ethernet cables
Respond to IT emergencies as needed outside of normal business hours (On-Call Support)
All other assigned duties