IT SUPPORT SPECIALIST I

Palco•Bryant, AR

6d•Hybrid

About The Position

We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities. The IT Support Specialist will provide technical assistance and desktop support to remote Palco employees across the US. This position is a hybrid role, requiring up to 3 days per week in our office in Maumelle, AR.

Requirements

Minimum of 2 years of experience in technical support.
Proficiency with Microsoft Windows operating systems and related software.
Strong interpersonal and communication skills.
Excellent time management and organizational abilities.
Demonstrated ability to troubleshoot and resolve technical issues efficiently.
Experience with Entra ID and using the Microsoft 365 Admin Center to perform tasks such as managing users and groups, license assignments, password resets, and monitoring service health.

Nice To Haves

CompTIA A+
Network+
Microsoft Azure Fundamentals (AZ-900) certifications

Responsibilities

Own the Help Desk, providing front-line technical assistance to users via phone, email, or Teams
Utilize Jira tickets to receive, troubleshoot, and resolve issues
Communicate instructions and troubleshooting steps clearly and promptly
Work with vendors on computer warranty repair claims
Order, prepare, and ship equipment to new employees
Research and resolve technical issues independently or in collaboration with other departments
Stay current with software updates, system changes, and support procedures
Develop and update technical training materials as needed
Conduct IT onboarding training sessions for new employees

Benefits

Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays