IT Support Specialist I

Leggett & Platt•Detroit, MI

16d•Onsite

About The Position

We, at Leggett & Platt Inc., are searching for an IT Support Specialist I within our Corporate IT team to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? Our automotive products fall into four primary groups: Seating and Lumbar support, Wireless Charging, Motors and Actuators, and Mechanical Cables. If you join our team, your work will ensure people across the world have a little more comfort in their lives. As an IT Support Specialist II you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support for IT hardware and software. This is an on-site position, but you will be providing both remote and on-site IT support to our users, as well as providing support to other regional locations as needed.

Requirements

Bachelor’s degree relevant to the position
1-2 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
Proficient with current office and manufacturing software, Active Directory, and Microsoft products (Office, Power BI, D365, Azure)
Solid understanding of computer systems, mobile devices, printers, and other tech-related products
Basic knowledge of networking, servers, and industrial manufacturing hardware.
Bachelor’s degree relevant to the position or equivalent experience
Ability to diagnose and resolve technical issues without direct supervision
Proficiency in English
Customer-oriented and ability to stay calm under pressure
Strong communication and organizational skills
Must have the ability to adapt quickly
Keen attention to detail, memory of patterns, and interest in problem solving
Ability to lift up to 45 lbs.
Ability to work effectively as part of a team

Nice To Haves

Comfortability working with a Command Prompt would be a plus
Able to set up ODBC calls and understand connections would be a plus
Experience installing/maintaining various OSes (Windows/Linux), experience with iOS
Basic hardware repair (hard drives/RAM/etc.) and troubleshooting

Responsibilities

Serve as a local point of contact for end users seeking technical assistance
Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
Provide step-by-step training for end users and document internal procedures
Direct significant, unresolved, or recurring issues to the next level of support personnel
Provide accurate information and technical assistance support on IT products, services, software, and hardware
Log all service interactions and their resolutions
Pass on any feedback or suggestions by end users to the appropriate internal team
Stay current with system information, changes, and updates
Assist the IT team in other duties as deemed necessary
Travel between area facilities to support locations within the region
Escalate issues to appropriate teams when necessary
Provide white-glove onboarding to new users