IT Support Specialist I

EquipmentShare • Columbia, SC

42d • Onsite

About The Position

At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring an IT Support Specialist I for our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

Requirements

• Strong working knowledge of Windows and macOS operating systems.
• Basic knowledge of printer functionality
• Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
• Excellent customer service skills, including patience, empathy, and strong communication.
• Experience in creating processes and procedure workflows.
• Ability to troubleshoot basic hardware and software problems.
• Attention to detail and the ability to maintain accurate notes and records.
• Ability to troubleshoot network setup and configuration issues
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• At least 1+ years of experience in a help desk or customer service environment is needed.
• Must be able to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Familiarity with ITSM, ITIL, and IT best practices are preferred.
• Familiarity with Audio and Visual troubleshooting techniques.
• An associate degree in computer science or a related field is a plus.
• IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

Responsibilities

• Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
• Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
• Assist users with software applications, account access, and password resets.
• Accurately document all support interactions and solutions in the ticketing system.
• Escalate unresolved issues to Tier 2 support with clear and detailed information.
• Assist with onboarding new employees, including setting up user accounts and devices.
• Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
• Collaborate with IT team members to identify and address recurring issues.
• Participate in the on-call rotation for after-hours and weekend support.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year - give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees