IT Support Specialist I
Performance Health Supply,LLC•Salt Lake City, UT
•Onsite
About The Position
Performance Health is seeking an End User Support Specialist I to join our team. In this role, you will be responsible for providing hardware, software and telecommunication-related support for internal end users of IT systems.
Requirements
- Associate’s Degree or equivalent work experience
- 1-3 years of experience in an IT help desk role
- Strong troubleshooting and problem-solving skills
- Excellent communications skills
- Excellent customer service skills
- Must be able to lift up to 50 pounds
Responsibilities
- Manage incident and requests received from internal end users
- Provide support via phone, email, remote connectivity and in person
- Identify, research and resolves technical problems of moderate complexity
- Thoroughly document and track all tickets and assets
- Maintain a high level of courteous customer service at all times
- Train end users and provide appropriate documentation to ensure IT hardware and software is used in the most efficient way
- Meet or exceed assigned SLAs
- Manage end user access utilizing Active Directory
- Manage assigned tasks that are relating to projects
- Some travel and non-traditional work hours, including weekends, is expected when required
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
