IT Support Specialist I

COLORTECH INC • Morristown, TN

5d • Onsite

About The Position

The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues.

Requirements

• Basic understanding of Windows operating systems
• Familiarity with Microsoft 365 applications and common business software
• Strong problem-solving and communication skills
• Ability to work independently and in a team environment
• Customer service mindset with patience and professionalism
• Associate’s degree
• 1-2 years of IT support or related technical experience

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
• Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
• Escalate unresolved problems to higher-level support staff when appropriate.
• Document issues, solutions, and processes in the IT knowledge base or Ticketing System.
• Perform system imaging, deployments, and updates for laptops and desktops
• Help deploy and configure mobile phones and accessories
• Help manage inventory of computers, monitors, phones, and devices
• Help maintain accurate asset records using the designated IT asset management platform
• Create purchase orders for IT hardware and accessories following established workflows
• Track receipt and deployment of ordered equipment
• Collect computers and devices from departing users
• Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)
• Follow IT policies, procedures, and security standards

Benefits

• Medical insurance premiums 100% paid by company and starts from day one for employee and dependents
• Dental insurance premiums 100% paid by company and starts from day one for employee and dependents
• Vision insurance premiums 100% paid by company and starts from day one for employee and dependents
• STD premiums paid by company after 30 days
• LTD premiums paid by company after 30 days
• Vacation and PTO
• 401k and company match program
• Tuition reimbursement
• Student loan payback assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree