IT Support Specialist I

DaBella•Boise, ID

1d•$53,000 - $62,000•Onsite

About The Position

We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees needing tech help — from troubleshooting hardware and software to setting up new equipment and ensuring our team can work efficiently. You’ll provide reliable, consistent, and professional support that ensures our systems run smoothly and securely.

Requirements

2+ years of customer service experience
Strong organizational skills and commitment to accuracy
Must be able to communicate effectively with a wide variety of non-technical users
Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)
Ability to troubleshoot hardware, software, printer, and network issues
Skilled at documenting processes and maintaining clear records

Nice To Haves

Bachelor’s degree or equivalent experience
2 years of relevant technical experience
Familiarity with ITIL or similar best practices
Experience with ZenDesk, Pulseway, and multi-location IT support
Knowledge of iOS and Android

Responsibilities

Respond promptly to IT support requests via phone, email, or in person
Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation
Record all issues, actions, and resolutions accurately in the IT ticketing system
Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software
Perform hardware and software updates and upgrades as required
Set up and configure workstations, equipment, and software
Maintain and update inventory records for all IT assets
Assist in onboarding new employees with proper technology setup and training
Maintain security and compliance in all IT support activities
Occasionally travel to remote offices to install or configure technology
On-call and after-hours work may be required to meet the needs of this position

Benefits

Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment