IT Support Specialist I

Van Buren Intermediate School District•Lawrence, MI

2d•Onsite

About The Position

The overall job goal of the IT Support Specialist I is to serve as a team player for technical support of staff and service functions. Responsible for installation of computer equipment, software and client network software; troubleshooting and repair of computer hardware, support for repair of media and telecommunications equipment, and support for Microsoft network management. Maintain a high standard of customer service philosophy and responsiveness to staff computer needs.

Requirements

Associate’s degree in a computer-related discipline or related field required.
Extensive technical experience related to the area of assignment may be considered as a substitute for the degree requirement.
Two years of computer technical support experience and experience with a wide range of electronic media technologies.
Extensive knowledge and skill level for installation, maintenance and repair of current personal computer hardware, operating systems, network connections and software
Excellent communication skills and the ability to interact effectively with both technical and non-technical personnel
Demonstrated leadership skills

Responsibilities

Demonstrate excellent customer-focused attitude and service skills.
Serve as a team player for technical support staff and service functions.
Set up and install new computer systems, including hardware, client network software and application software.
Diagnose computer, network and data communications malfunctions; perform maintenance and repairs on computer hardware and peripherals.
Perform on-site maintenance and repair services on computer, media and telecommunications hardware and peripherals.
Perform problem analysis to resolve system hardware and application issues.
Perform diagnosis of problems, providing solutions within area of responsibility, and/or through consultation with the District Technology Coordinator; and coordinate implementation of fixes and enhancements.
Provide backup for other team members, as required.
Create and maintain all appropriate system documentation.
Maintain inventory of computer technology-related equipment, supplies and parts.
Maintain appropriate records of equipment repairs and costs.
Work cooperatively with other technical support staff to perform the above duties.
Communicate appropriately and effectively with District Technology Coordinator, co-workers, District staff and public.
Perform other related duties as assigned by the District Technology Coordinator
Regular and reliable, in person attendance
Valid driver's license required.