IT Support Specialist/End User Support

Ireland Home Based Services•Evansville, IN

19h•Remote

About The Position

Ireland Home Based Services is looking for the right candidate to add to our IT Department. The IT Support Specialist/End User Support will be responsible for providing first-line technical support to organizational staff and managing the lifecycle of user devices. This role ensures employees have reliable access to the tools and technology needed to perform their jobs effectively. This position reports to the Systems Administrator and works closely with the IT team to support day-to-day operations.

Requirements

Associate’s or bachelor’s degree in IT-related field preferred or Equivalent work experience in IT support or help desk role
Basic understanding of: Windows operating systems, Mobile devices (iOS/iPadOS), Microsoft 365
Familiarity with ticketing systems and device setup
Strong communication and customer service skills
Ability to work with non-technical users
Organized and detail-oriented
Ability to prioritize and manage multiple tasks

Nice To Haves

Experience with Mobile Device Management (MDM)
Experience supporting remote users
Basic knowledge of networking concepts (Wi-Fi, VPN)

Responsibilities

Provide first-level technical support via ticketing system, phone, and in person
Troubleshoot issues related to: Windows desktops and laptops, iPhones and iPads, Microsoft 365 applications (Outlook, Teams, etc.), Basic network/connectivity issues
Escalate unresolved issues to Systems Administrator
Prepare and deploy new devices (computers, iPhones, iPads)
Configure devices for staff use (accounts, applications, profiles)
Manage mobile device enrollment through MDM
Assist with lost, damaged, or replaced devices
Maintain accurate inventory records
Assist with onboarding and offboarding processes
Create and manage user accounts under supervision
Reset passwords and assist with login/MFA issues
Assist with office technology needs (printers, Wi‑Fi, peripherals)
Support remote staff with connectivity and device issues
Document common issues and resolutions