10066 - IT Support Specialist 1TS+

Canvas Inc. • Kirtland, NM

7d

About The Position

Key Responsibilities Provide tiered IT support through an internal ticketing system, meeting required response and resolution timelines. Support senior leadership and priority users with rapid initial responses and timely ticket closeouts. Maintain accurate ticketing logs and prepare weekly reports summarizing open, closed, and pending actions. Monitor external (host base) IT ticketing systems and respond to support requests within required timelines. Coordinate with the base Communications Focal Point for system, network, and SIPRNet‑related issues. Assist with SIPRNet token scheduling and update user IA certification dates as required. Provide 24/7/365 on‑call support to designated mission elements, ensuring rapid response and timely resolution. Support classroom IT needs, including account access, seating configurations, and audio/visual requirements. Assist with Continuity of Operations (COOP) efforts by setting up IT equipment and verifying communications at alternate locations. Provide off‑shift VTC and desktop support during exercises or operational events. Required Qualifications Foundational understanding of IT troubleshooting, help desk support, or system administration. Strong customer service, communication, and problem‑solving skills. Ability to manage multiple tickets, prioritize tasks, and meet strict response timelines. Experience working with ticketing systems or service desk tools is helpful. Ability to work independently and escalate issues appropriately. Canvas was founded by Jami Peyton in 2007 to deliver real-world engineering and technology solutions that strengthen national defense. Since then, we’ve been guided by technical excellence, operational insight, and a shared commitment to the warfighter. Teamwork drives everything we do, enabling close collaboration across programs, customers, and colleagues to solve complex challenges. Our work supports key national security priorities like missile defense, test and evaluation, digital transformation, and warfighter readiness. As an award-winning company built on integrity, agility, and innovation, Canvas continues to grow and deliver mission-critical solutions that support the future of national defense.

Requirements

• Foundational understanding of IT troubleshooting, help desk support, or system administration.
• Strong customer service, communication, and problem‑solving skills.
• Ability to manage multiple tickets, prioritize tasks, and meet strict response timelines.
• Ability to work independently and escalate issues appropriately.
• Active Secret clearance required

Nice To Haves

• Experience working with ticketing systems or service desk tools is helpful.
• IT certifications (CompTIA A+, Network+, Security+, etc.) are beneficial but not required for entry‑level candidates.

Responsibilities

• Provide tiered IT support through an internal ticketing system, meeting required response and resolution timelines.
• Support senior leadership and priority users with rapid initial responses and timely ticket closeouts.
• Maintain accurate ticketing logs and prepare weekly reports summarizing open, closed, and pending actions.
• Monitor external (host base) IT ticketing systems and respond to support requests within required timelines.
• Coordinate with the base Communications Focal Point for system, network, and SIPRNet‑related issues.
• Assist with SIPRNet token scheduling and update user IA certification dates as required.
• Provide 24/7/365 on‑call support to designated mission elements, ensuring rapid response and timely resolution.
• Support classroom IT needs, including account access, seating configurations, and audio/visual requirements.
• Assist with Continuity of Operations (COOP) efforts by setting up IT equipment and verifying communications at alternate locations.
• Provide off‑shift VTC and desktop support during exercises or operational events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level