IT Support Specialist
About The Position
We are looking for a motivated, customer-focused, and tech-passionate IT Support Specialist I to join Oportun’s End User Services (EUS) team. This entry-level role provides first-line technical support to Oportun employees, resolving hardware, software, and connectivity issues while delivering exceptional customer service. As part of a fast-paced FinTech environment, this position will gain hands-on experience with modern cloud tools, endpoint management systems, and collaboration platforms. The ideal candidate will have a strong desire to learn, grow their technical skills, and contribute to Oportun’s mission by ensuring employees have the tools and technology needed to perform at their best. This role requires an eagerness to troubleshoot, communicate effectively, and uphold Oportun’s core values of Care, Collaboration, and Communication in every interaction.
Requirements
- 0–2 years of experience in IT support, help desk, or technical assistance role.
- Foundational understanding of Windows and macOS operating systems, user account management, and software installation.
- Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN).
- Strong communication skills and ability to explain technical information to non-technical users.
- Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms).
- Eagerness to learn new technologies and apply feedback in a dynamic environment.
- Demonstrated organizational skills with the ability to manage multiple support requests effectively.
- Associate degree in Computer Science, Information Systems, or equivalent hands-on experience.
Nice To Haves
- Experience in a Service Desk or End User Support environment within a corporate or financial services setting.
- Exposure to MDM tools (Intune, Jamf, or Tanium).
- Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack.
- CompTIA A+ or equivalent entry-level IT certification.
- Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields.
Responsibilities
- Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support).
- Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
- Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
- Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely.
- Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365.
- Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance.
- Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates.
- Document procedures, update technical knowledge bases, and contribute to process improvement initiatives.
- Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience.
- Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
