IT Support Specialist 1

EquipmentShare • Columbia, MO

2d • Onsite

About The Position

EquipmentShare is hiring an IT Support Specialist 1 for its Corporate HQ in Columbia, Missouri. The role provides front-line technical support to employees, resolving basic to intermediate issues involving computers, TVs, mobile devices, printers, network connectivity, software applications, and account access. The specialist documents support interactions, escalates unresolved issues to Tier 2, assists with employee onboarding and offboarding, and works with the IT team to identify recurring problems. The position also participates in an on-call rotation for after-hours and weekend support.

EquipmentShare describes itself as a people-first company using technology, including its proprietary T3 platform, to support its business and teams. The company seeks someone who brings energy, humility, and a desire to grow in a fast-paced, mission-driven environment, and who embraces challenges, change, and continuous improvement.

The position requires a high school diploma or equivalent and at least one year of help desk or customer service experience. An associate degree in computer science or a related field and relevant IT certifications are a plus. The work requires prolonged sitting at a desk and computer use.

Requirements

• Strong working knowledge of Windows and macOS operating systems.
• Basic knowledge of printer functionality.
• Familiarity with mobile devices, including iOS, tablets, and Android, and common office applications.
• Excellent customer service skills, including patience, empathy, and strong communication.
• Experience creating processes and procedure workflows.
• Ability to troubleshoot basic hardware and software problems.
• Attention to detail and ability to maintain accurate notes and records.
• Ability to troubleshoot network setup and configuration issues.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• At least one year of experience in a help desk or customer service environment.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Familiarity with ITSM, ITIL, and IT best practices.
• Familiarity with audio and visual troubleshooting techniques.
• An associate degree in computer science or a related field.
• IT certifications such as A+, ITF, ITIL, or NET+.

Responsibilities

• Respond promptly to support requests received by phone, email, Slack, or the ITSM platform.
• Troubleshoot and resolve basic to intermediate technical issues involving computers, TVs, mobile devices, printers, and network connectivity.
• Assist users with software applications, account access, and password resets.
• Document support interactions and solutions accurately in the ticketing system.
• Escalate unresolved issues to Tier 2 support with clear, detailed information.
• Assist with onboarding new employees, including setting up user accounts and devices.
• Help with offboarding tasks, including disabling accounts and reclaiming equipment.
• Collaborate with IT team members to identify and address recurring issues.
• Participate in the on-call rotation for after-hours and weekend support.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events and food truck nights.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED