IT Support Specialist 1

EquipmentShare • Columbia, MO

3d • Onsite

About The Position

EquipmentShare is hiring an IT Support Specialist 1 for its Corporate HQ in Columbia, Missouri. The role provides technical support to employees, resolving basic to intermediate issues involving computers, TVs, mobile devices, printers, software, account access, and network connectivity. The specialist documents support interactions, escalates unresolved issues to Tier 2, supports employee onboarding and offboarding, and works with the IT team to address recurring problems. The position participates in an on-call rotation for after-hours and weekend support.

The role is part of a people-first, technology-focused company that uses its proprietary T3 platform to support its operations. EquipmentShare describes its environment as fast-paced and mission-driven, with opportunities for career advancement, leadership training, and professional development.

Requirements

• Strong working knowledge of Windows and macOS operating systems.
• Basic knowledge of printer functionality.
• Familiarity with mobile devices, including iOS, tablets, and Android, and common office applications.
• Excellent customer service skills, including patience, empathy, and strong communication.
• Experience creating processes and procedure workflows.
• Ability to troubleshoot basic hardware and software problems.
• Attention to detail and ability to maintain accurate notes and records.
• Ability to troubleshoot network setup and configuration issues.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• At least 1 year of experience in a help desk or customer service environment.
• Must be able to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Familiarity with ITSM, ITIL, and IT best practices.
• Familiarity with audio and visual troubleshooting techniques.
• An associate degree in computer science or a related field.
• IT certifications such as A+, ITF, ITIL, or NET+.

Responsibilities

• Respond promptly to support requests received by phone, email, Slack, or the ITSM platform.
• Troubleshoot and resolve basic to intermediate issues with computers, TVs, mobile devices, printers, and network connectivity.
• Help users with software applications, account access, and password resets.
• Document support interactions and solutions in the ticketing system.
• Escalate unresolved issues to Tier 2 support with clear, detailed information.
• Assist with onboarding employees by setting up user accounts and devices.
• Help with offboarding, including disabling accounts and reclaiming equipment.
• Collaborate with IT team members to identify and address recurring issues.
• Participate in the on-call rotation for after-hours and weekend support.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events and food truck nights.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED