IT Support Services Help Desk Technician

Lowe•Los Angeles, CA

3d•Onsite

About The Position

Lowe Enterprises is searching for an IT Support Specialist who will be responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards and procedures are adhered to.

Requirements

Associate degree or completion of a specialized course of study at a business or trade school
Minimum of 6 months to two years of prior help desk or technical support
Experience with SharePoint online (or minimum SharePoint server 2016, 2019)
Candidates must have experience in a similar role or they must possess knowledge, experience, and abilities to successfully perform the responsibilities listed above
Working knowledge of computer networking or operation concepts, means, and practices
Certification A+, Microsoft 365 Fundamentals
Experience with Microsoft Outlook, Office, Active Directory, 0365 Admin Center.
Experience in a networked computer environment
Knowledge of HP printers and Cannon copiers
Knowledge of telephone systems
Knowledge of wireless (Wi-Fi) systems
High level analytical and troubleshooting skills.
Excellent oral and written communications skills required.
Must be able to work flexible days/hours.
Must be able to lift 20 pounds or more.
All other duties as assigned.

Nice To Haves

Certification Security+ recommended
Help Desk experience preferred

Responsibilities

Communicate clearly written, in person, by telephone, or video conferencing.
Evaluate critical and non-critical issues as needed and to properly maintain/respond/assign tickets in a methodical, timely and organized manner.
Provide detailed documented history of all incidents in the ticketing system. Including diagnostics performed and successful solutions.
Support desktops, laptops, mobile devices, other hardware/software, and offline systems directly and/or remotely.
Ensure the security, privacy and proper usage of company-provided assets.
Keep the department System’s Change Management documentation up to date to maintain assurance of accurate system integrity.
Training and use of IT applications/tools to perform work duties.
Manage ticketing systems which include tracking, escalation, follow up and closure.
Support the Lowe corporate office and remote office infrastructure this includes but not limited to software and hardware systems like computers, telephones, AV systems including in guest environments.
Elevate issues as appropriate to Sr. IT Manager after due diligence and review.
Assist Managers on the administration, security, installation, configuration, and troubleshooting of all site hardware and software.
Travel to remote offices when necessary.