IT Support & Office Operations Specialist - Full-Time | On-Site

The Staff Pad•Dallas, TX

7d•Onsite

About The Position

The Staff Pad is partnering with a fast-growing cloud consulting company in Dallas, TX to hire an IT Support & Office Operations Specialist for its Dallas Solution Delivery Center. This role is more than traditional IT support, involving work across IT, office operations, recruiting, training, and executive support. The specialist will support employees and contractors across the U.S., collaborate with teams in Dallas and France, and assist everyone from new hires to leadership with a wide range of projects and day-to-day needs. This opportunity is ideal for a resourceful, organized, and adaptable professional who enjoys variety, takes initiative, and is comfortable working across different areas of a growing organization.

Requirements

Bachelor's degree in MIS, Computer Science, Business, or a related field preferred; equivalent professional experience will be considered.
Experience in IT support, help desk, systems administration, or a related technical role.
Hands-on experience supporting Windows laptops and Microsoft 365 users.
Basic networking and troubleshooting knowledge.
Strong problem-solving and critical-thinking skills.
Ability to manage multiple priorities, meet deadlines, and work independently.
Strong written and verbal communication skills.
Customer-service mindset with the ability to support both technical and non-technical users.
High level of integrity and discretion when handling confidential employee, client, and executive information.
Proficiency with Microsoft Office and familiarity with SharePoint.

Nice To Haves

Jira, GLPI, or similar ticketing systems
Kantata/Mavenlink or other professional services platforms
Power BI, SQL, XML, or Microsoft Fabric
Dayforce or another HCM platform
Wix or another website content management system
SOC 2 or similar security and compliance frameworks
Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools.

Responsibilities

Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S.
Troubleshoot end-user technology issues and coordinate escalations with the IT teams in France and the Americas.
Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking.
Coordinate IT onboarding and offboarding, ensuring new hires have the equipment, system access, and technology they need from day one.
Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings.
Support business applications and platforms including Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with internal administrators and external support teams as needed.
Maintain IT documentation, asset inventories, and processes while supporting SOC 2 security and compliance requirements.
Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination.
Coordinate internet and IT vendor access with building management.
Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests.
Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination.
Coordinate office onboarding for new employees, including workspace preparation, building access, equipment, and orientation.
Partner with administrative teams in France to coordinate employee onboarding, offboarding, equipment, and access needs.
Help maintain a secure, organized, and welcoming office environment.
Support the recruiting process from candidate sourcing and communication through interview coordination and offers.
Partner with hiring managers to keep candidates informed and the hiring process moving efficiently.
Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving.
Maintain careers page content and support recruiting-related initiatives.
Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration.
Support Enforce University, the company's internal training program, including course coordination, materials, and consultant development.
Maintain the accuracy and integrity of employee and client training data.
Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects.
Serve as a trusted resource for the CEO and leadership team, helping with time-sensitive requests, research, problem-solving, analysis, and special projects.
Take ownership of cross-functional projects and provide support wherever the business needs it.
Build and maintain internal knowledge resources and process documentation in SharePoint.
Maintain company website content in Wix, including job postings, news, and page updates.
Support internal projects and initiatives across the organization.
Stay current on relevant technology, tools, and industry developments.