IT Support Manager

US Physical Therapy•North Merrick, NY

3d•$100,000 - $115,000

About The Position

Under direct supervision of the Projects Manager and Director of Information Systems, the IT Support Manager will play a critical role in ensuring the smooth operation of Metro’s technical support services. You will also ensure data security, perform regular backups and updates, and serve as the go-to person for all cybersecurity matters, including monitoring and responding to security incidents. You will work cross-functionally and will be responsible for maintaining IT systems and software, in addition to providing technical support to all employees. This includes support for Windows PCs/laptops, printers, and mobile devices. The IT Support Manager will participate in the development, design, and management of the information technology in use within the company. The IT Manager will also manage the opening of new clinics and the acquisition of existing ones.

Requirements

At least two years of IT management experience.
Bachelor’s degree in a related field.
Min. 4 years of desktop end-user hardware support experience.
Knowledge of data security and backup procedures
Ability to solve technical and system issues with little to no supervision.
A team player who brings positive energy and experience to a collaborative team environment.
Knowledge and experience with Windows 11 and iOS platforms.
Strong working knowledge of the MS365 platform.
Knowledge and experience with Service Desk Plus ticketing and management.
Ability to organize multiple tasks and priorities for project time management with little supervision.
Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
Ability to quickly diagnose and resolve customer computer-related issues.
Self-motivated individual with desire to enhance their knowledge and continually develop their skill set.
Understanding of current technologies and best practices in the information technology industry.
Solution-driven!
Must possess a valid and clean NY driver’s license.

Nice To Haves

Bonus points for experience within a healthcare organization!
Project Management experience is a huge plus.

Responsibilities

Manages all IT, including IT Security needs, following established policies.
Manages and mentors a small IT team.
Project management skills are a must
Provides technical support for workstations, laptops, printers, computer peripherals, mobile devices, and corporate applications using Windows 11.
Ability to solve technical and system issues with little to no supervision.
Ensure all desktop support tasks are completed in a timely manner.
Complete assigned requests and incidents based on a ticketing system and priority level.
Maintain and support hardware and software throughout the organization.
Set up new users with phones, desks, computers, & monitors.
Provide technical support for meetings, events, and presentations as needed.
Manage printers, docking stations, & conference room connectivity.
Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets.
Continually monitors and suggests improvements in processes and procedures.
Travel between clinics (local & non-local) required.

Benefits

Competitive compensation package
401(k) plan with company matching options
Generous Paid Time Off
A rich benefits package, including medical, dental, life and long-term disability insurance
Progressive Leadership Development Programs
New York's 529 College Savings Program
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
And much more!