IT Support Lead

PEOPLE TECHNOLOGY AND PROCESSES LLC • Fayetteville, GA

7d • Onsite

About The Position

The IT Support Lead will lead the IT Operations Branch and serve as the designated point of contact for all IT support functions. This role involves developing and maintaining documentation for the enclave’s Authorization to Operate (ATO), coordinating with the Government Information Systems Security Manager (ISSM) to ensure compliance with cybersecurity directives, and providing technical leadership for IT personnel supporting mission systems. The lead will ensure system availability, security, and performance, manage incident response, oversee vulnerability assessments, and maintain operational continuity through disaster recovery and business continuity planning. Adherence to all DoD information assurance, cybersecurity, and confidentiality requirements is essential.

Requirements

• Bachelor's degree in an IT-related field, OR an associate degree in an IT-related field with 10 years of IT Lead experience.
• Current certification meeting DCWF Information Systems Security Manager (722) at the Intermediate/Advanced proficiency level (e.g., CISSP or CISM); minimum 20 hours of continuing professional development (CPD) annually.
• 4 years in a formal supervisory role managing technical teams for military information systems.
• Program management, including task delegation, performance tracking, and personnel development.
• Overseeing complex datacenter environments such as server virtualization, network infrastructure, and storage.
• Cybersecurity principles, methodologies, and best practices.
• NIST Risk Management Framework (RMF).
• National and international cyber laws, regulations, and standards.
• Network security architecture and technologies.
• Incident response.
• Vulnerability management and penetration testing.
• Security assessment and authorization.
• Disaster recovery and business continuity planning (DR/BCP).
• Security awareness training.
• DoD cyber policies.

Responsibilities

• Lead the IT Operations Branch and serve as the designated point of contact for all IT support functions.
• Develop, maintain, and submit documentation required for the enclave’s Authorization to Operate (ATO).
• Coordinate with the Government Information Systems Security Manager (ISSM) and ensure compliance with all cybersecurity directives and policies.
• Provide technical leadership and direct oversight of IT personnel supporting mission systems.
• Ensure system availability, security, and performance across the SOMTC infrastructure.
• Manage incident response actions and maintain continuous cybersecurity readiness.
• Oversee vulnerability assessments, risk mitigation measures, and system security improvements.
• Maintain operational continuity through effective Disaster recovery and business continuity planning (DR/BCP) and execution.
• Ensure adherence to all DoD information assurance, cybersecurity, and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree