IT Support Instructor (Healthcare IT Specialist)

Per Scholas•Houston, TX

7d•Onsite

About The Position

Per Scholas is seeking an IT Support (Healthcare IT Specialist) instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations. This role supports instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT.

Requirements

1-3 years of teaching or training experience
Strong technical background; able to grasp and convey highly technical subject matter
Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
Strong communication skills
Advanced knowledge of Windows, macOS, and Linux Operating Systems; this includes both end-user and server versions
Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V)
Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS
Proficiency with File systems and Disk management, performance monitoring, and security
Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment; ensure optimal performance of the end-user workstations
Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers
Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.)
Proficiency with remote administration and remote administration tools, such as mobile-device management using InTune, Remote Access Tools (RDP), and TeamViewer
Experience with providing direct, over-the-phone, or remote troubleshooting of end-user desktop, equipment, application, device communication, and connectivity issues in a timely fashion
Thorough understanding of security concepts, models, and standards; experience with implementation in business environments
Ability to write content and curriculum related to instructional outcomes
Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)
Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements
Ability to explain and support core health information systems such as EHR (Epic, Cerner), LIS, PACS, and patient-facing technologies.
Working knowledge of healthcare privacy and security regulations; ability to teach and apply compliance standards to IT operations.
Proficiency in addressing common threats (e.g., ransomware, phishing), security controls (RBAC, endpoint protection), and incident response procedures.
Understanding of data classification (PHI, PII, de-identified data) and the role of IT in maintaining secure healthcare data systems.
Competence in designing secure clinical network architectures, including device segmentation and secure data flows.
Ability to translate technical concepts into clinical language, supporting help desk/call center operations in healthcare settings.
Bachelor's degree (or equivalent practical/industry experience).
Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
Excellent written communication, presentation, and customer service skills.
Solid understanding of business needs.
Strong evaluation and data management skills.
Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.

Nice To Haves

Current A+ certification (1200 Series)
Network+ Certification (N10-007 or N10-008) or Cisco equivalent (CCNA)
ServiceNow preferred
Strong documentation, analytical, and problem-solving skills
Experience with ITIL implementation in support of the Help Desk
Experience using an SLA ticketing system with a customer/consumer service-driven approach
Ability to simulate real-world clinical troubleshooting scenarios, apply proper documentation procedures, and support clinicians in maintaining efficient workflows.
Hands-on or instructional experience with Epic, Cerner, or other major EHR systems, including interoperability standards (HL7, FHIR).
Familiarity with billing platforms, claims data (EDI/837), and denial management to support IT workflows in healthcare finance.
Exposure to modern data platforms (Snowflake, Databricks, or similar) for managing and analyzing healthcare data securely.
Knowledge of AI tools for healthcare analytics, predictive insights, or incident detection in healthcare environments.

Responsibilities

Daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more.
Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum.
Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

Benefits

Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time
22 holidays annually, including a week off for Independence day and a week before the New Year
80 Wellness Hours to use for Sick, Safe, or Personal reasons
Accrue Vacation at a rate of 8 hours at the beginning of every month
Comprehensive Medical Coverage through Cigna or Kaiser Permanente (where available)
Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families
Dental and Vision Insurance
Employer paid dental and vision premiums for employees who waive medical coverage
401(k) plan with a current 100% employer match on contributions up to 6%
Employee Assistance Program (EAP) for counseling, legal support, and financial resources
Up to 6 weeks of 100% paid parental leave
Employer-paid life and AD&D Insurance
Employer-paid short-term disability coverage
Option to elect additional life coverage and long-term disability insurance
Flexible Spending accounts for healthcare, dependent care, and commuting expenses
Voluntary benefits: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance
Healthcare concierge support
Financial wellness tools
Employee discount programs