IT Support II

Truckee Gaming, LLC•Verdi, NV

10d•Onsite

About The Position

Assist senior technical staff in the installation, configuration, and support of network servers and other associated equipment. This includes multiple on-line network systems, auxiliary consoles, and peripheral equipment on electronic computer systems. Provide support to the phone system, computing infrastructure, and switch configuration, along with all application-based software and setups. Troubleshoot and initiate repairs for all hardware, software, and telephony devices. Must be able to work independently with less detailed supervision. Provide direction and training to Level 1 technicians. Provide 24-hour on-call support while on rotation.

Requirements

Windows operating systems
PC hardware architecture
Basic Networking
Microsoft Office, Server virtualization, Point-of-sale systems, Casino Management Systems
IP telephony
SQL Server
Backup and recovery systems
Office365 and Entra environments (Sharepoint, OneDrive)
Excellent oral and written communication skills are required.
Ability to read, write and speak English at a level necessary for satisfactory job performance.
Ability to establish and maintain effective, cooperative working relationships.
Ability to work effectively with minimal supervision.
Must be able to manage several different tasks at once.
Knowledge of telecommunications.
Knowledge of networking.
Demonstrate aptitude for continuous learning and innovative thinking.
Must have flexible availability.
2-4 years experience related to Helpdesk, or other technical job-related work experience.

Nice To Haves

Technical training certificates desired.

Responsibilities

Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction.
Process all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software.
Experience terminating structured cabling.
Performs back-up, recovery and systems monitoring.
Monitors and works all tickets in the incident tracking system.
Assists customers and resolves problems with computer hardware and software.
Maintain, research, create, review, and update documentation.
May be assigned as a lead on Operations projects.
Create and terminate user’s accounts from start to finish in all business applications.
Setup, maintain, and change phones in phone system, ACD, voicemail.
Setup and maintain user software applications.
Provide direction and training to Level 1 technicians.