IT Support Specialist II
About The Position
We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations. The ideal candidate enjoys solving technical challenges, takes pride in delivering exceptional customer service, and thrives in a collaborative environment. You should have strong experience supporting Windows environments, Microsoft 365, networking, LaserJet and thermal label printers, RF scanners/mobile computers, and server infrastructure. If you're someone who likes digging into root causes, handling escalated support requests, and making a real impact on end users' day-to-day success, we'd love to hear from you.
Requirements
- 2+ years of experience in an IT Help Desk, Desktop Support, or Tier 2 Support role
- Strong experience troubleshooting Windows 10/11 desktop and laptop systems
- Hands-on experience with Microsoft 365 administration and support
- Experience with remote support tools and ITSM ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management, or similar)
- Experience configuring and deploying end-user devices
- Knowledge of printer troubleshooting, maintenance, and print server management
- Basic to intermediate networking knowledge: switches, DNS, DHCP, VPN, and wireless networking
- Experience supporting Windows Server environments and Active Directory
- Understanding of device disposition and IT asset management processes
- Strong customer service and communication skills — able to explain technical concepts to non-technical users
- Ability to prioritize and manage multiple support requests in a fast-paced environment
- Ability to lift and move IT equipment up to 50 lbs
- Must be 18+ years of age and legally authorized to work in the United States
- Ability to pass a post-offer background check and drug screen
Nice To Haves
- CompTIA A+, Network+, or Security+ certification
- Microsoft certifications (e.g., MD-102 Endpoint Administrator, MS-900, AZ-900)
- Experience with Mobile Device Management (MDM) platforms such as Microsoft Intune or Jamf
- Familiarity with Azure Active Directory and Entra ID
- Experience with virtualization platforms (VMware vSphere, Microsoft Hyper-V)
- Exposure to IT security practices including endpoint protection, patch compliance, and MFA enforcement
- Experience in a multi-site or hybrid work environment
Responsibilities
- Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications
- Troubleshoot and resolve hardware, software, connectivity, and performance issues
- Receive and resolve support tickets
- Perform root cause analysis on recurring issues and document findings
- Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., TeamViewer, AnyDesk, or similar)
- Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system
- Utilize endpoint management and patch management tools to maintain device compliance and security
- Configure and deploy desktops, laptops, printers, and mobile devices
- Perform imaging, software installation, system configuration, and user onboarding
- Manage device inventory and asset tracking
- Handle device disposition including secure data wiping, decommissioning, and disposal per company policy
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Manage user accounts, permissions, distribution lists, and password resets via Microsoft 365 Admin Center and Azure Active Directory
- Configure and troubleshoot Multi-Factor Authentication (MFA)
- Support email configuration and mailbox troubleshooting
- Troubleshoot network and local printer issues
- Install, configure, and maintain printers and multifunction devices
- Support and maintain print servers and print queues
- Coordinate printer maintenance and vendor support as needed
- Troubleshoot basic to intermediate network connectivity issues including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Assist with switch, firewall, and wireless access point configuration and support
- Monitor network performance and escalate infrastructure issues appropriately
- Support remote connectivity solutions for hybrid and remote users
- Support hybrid or multi-site environments
- Assist with routine server maintenance, updates, and monitoring
- Support Windows Server environments and Active Directory administration (user/group management, GPO, OU structure)
- Monitor backups and assist with disaster recovery procedures
- Maintain server documentation and operational runbooks
- Assist with virtualization platforms such as Hyper-V
- Maintain any cloud based servers and applications on Amazon AWS/Azure Cloud
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Professional development and certification reimbursement
- Collaborative and supportive IT team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
