IT Support Generalist

Bering Straits Native Corp • Anchorage, AK

5d • Onsite

About The Position

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status.

Requirements

• High School Diploma of GED equivalent
• 0-1 years IT experience
• Demonstrable knowledge of basic of applications and problem-solving skills.
• Personal Credibility and Professional Integrity.
• Positive attitude, towards people and problem.
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
• Proficient communicator, including writing, speaking, editing, proofreading and computer skills.
• Above-par working capacity, to work in small and large projects with great attention to detail.
• Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
• Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
• Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
• Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
• Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
• Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
• Respond adequately to inquiries or complaints.
• Write using standard convention in all languages required by the job.
• Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
• Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, et.al.).
• Use/interpret job related terminology, mathematical formulas, and functions effectively and efficiently.
• Deal with people beyond giving and receiving instructions maintaining effective working relationships.
• Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
• Be sensitive to cultural differences among individuals and groups of persons.
• Operate/use a variety of job specific office machines and other office equipment.
• Manage multiple high priority initiatives in a fast paced, highly technical environment.
• Successfully perform the planning, directing, reporting and administrative responsibilities of this position.
• Knowledge of organizational procedures and workflows – understanding how work moves through a company.
• Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‑standard software.
• Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally.
• Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information.
• Communication skills (written and verbal) – ability to convey information clearly and professionally.
• Time management and prioritization – balancing multiple tasks and meeting deadlines.
• Problem‑solving and critical thinking – analyzing issues and selecting appropriate solutions.
• Interpersonal and teamwork skills – building rapport and collaborating effectively with others.
• Attention to detail – producing accurate, error‑free work.

Nice To Haves

• Experience with ticketing systems (preferred).

Responsibilities

• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the Help Desk tracking software.
• Document internal procedures.
• Assist with onboarding of new users.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and software licenses.
• Report issues to the Service Desk for escalation.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as needed.

Benefits

• Pre-employment drug screening
• Acceptable background check results

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED