IT Support Engineer

Veranova L P • West Deptford Township, NJ

8d • $80,000 - $95,000 • Onsite

About The Position

The IT Support Engineer will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to Veranova IT policies.

Requirements

• Bachelor’s degree (BS) in Information Technology, Computer Science, or a related field with 3–5 years of relevant IT experience, or an equivalent combination of education and professional experience.
• Experience of working with the following technologies: Windows Desktop Operating systems, Microsoft Azure and AD, Veeam Backup and Recovery, VMware Virtual Server environments, Microsoft EntraID, Intune, Team and Teams Phone, Exchange, SharePoint and Mobile Technology (iPhone/Android).
• Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used in the Veranova environment.
• Applicants for this role must be authorized to work in the United States without further employer sponsorship.

Nice To Haves

• Holder of a recognized IT qualification or has significant IT experience is preferred.
• Experience working in a Pharmaceutical GxP regulated environment is preferred.

Responsibilities

• Configure, deploy, maintain, troubleshoot and support local, remote, and cloud-based infrastructure, including Servers, computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking, WIFI, and other computer and telecommunications equipment.
• Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.
• Support/Maintain Azure based environments and administrative portals including, EntraID, Intune, SharePoint, Teams/Teams Phones, Exchange, and Purview.
• Support/Maintain Enterprise based Virtual Hypervisor environments (VMware)
• Support/Maintain Enterprise based Backup/Restore and DR environments (Veeam, Datto)
• Carry out basic systems operation duties requiring local hands and eyes support, including back-up management, supervised server restarts, LAN patching, and cabinet management.
• Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services.
• To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Benefits

• Comprehensive health & wellness benefits.
• Access to mental health resources and wellness programs.
• Generous PTO and holiday pay policies.
• Competitive base salary
• Eligibility for performance-based bonuses
• Attractive 401(k) Plan with company match.
• Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship.
• Tuition Assistance for Undergraduate and Graduate degree programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level