IT Support Engineer

Financial Technology Partners•New York, NY

2d•Hybrid

About The Position

Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment. The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment.

Requirements

1–3 years of IT support, desktop support, or systems administration experience
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows 10/11 environments
Microsoft 365 administration and end-user support
Experience imaging, deploying, and configuring Windows laptops
Basic Active Directory administration
Excellent documentation and organizational skills
Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals
Outstanding customer service skills with a strong sense of urgency
Ability to prioritize multiple tasks in a fast-paced environment
U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.
Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.
Ability to lift and move standard desktop equipment and workstations as needed.
Exceptional written and verbal communication skills
Ability to explain technical concepts clearly to both technical and non-technical users
Professional demeanor with the confidence to support senior executives and investment banking professionals
Strong attention to detail and commitment to delivering an outstanding customer experience
Team player who contributes to building a positive, collaborative environment
Demonstrates ownership, accountability, and follow-through
Works with integrity, professionalism, and discretion
Performs effectively under pressure while managing competing priorities
Committed to continuous learning and professional development
Upholds the firm's values and high standards of excellence

Nice To Haves

Microsoft Entra ID (Azure AD)
Microsoft Intune and Windows Autopilot
Microsoft Azure
Conditional Access and Multi-Factor Authentication (MFA)
Windows Server administration
Remote Desktop Services (RDS)
PowerShell scripting
VLANs, VPNs, firewalls, and network troubleshooting
SonicWall and/or Meraki networking equipment
PKI / Certificate management
Nutanix virtualization
Linux administration
Cybersecurity best practices

Responsibilities

Serve as the primary point of contact for desktop and end-user technical support in the New York office
Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
Image, deploy, configure, and maintain laptops and workstations
Provision and deprovision user accounts, laptops, and equipment for new hires and departures
Create and administer Active Directory and Microsoft Entra ID user accounts
Manage NTFS file permissions, security groups, and shared resources
Support conference room technology, Microsoft Teams, Zoom, and AV equipment
Assist with local office networking, hardware installations, and cabling
Maintain accurate IT asset inventory and technical documentation
Coordinate with vendors and senior IT staff to resolve infrastructure issues
Escalate complex issues appropriately while maintaining ownership through resolution
Deliver responsive, professional, white-glove technical support to employees at all levels of the organization