IT Support Engineer - West Chester, OH

Merge IT • West Chester, OH

4h • Onsite

About The Position

Our enterprise-level client in West Chester, OH, has an immediate need for an IT Support Engineer. This is a 6+ month contract position with the possibility of extension or permanent hire based on performance. The role is onsite in West Chester, Ohio, with shifts from Monday to Friday, 8 AM to 5 PM. A drug and background check are required.

Requirements

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

Nice To Haves

• CompTIA A+ certification preferred.

Responsibilities

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Benefits

• The opportunity to work with Fortune 100, enterprise-level clients.
• Equal opportunity employer.
• Celebrates diversity and is committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed