IT Support Engineer - West Chester, OH

Merge IT • West Chester, OH

4h • Onsite

About The Position

Our enterprise-level client is seeking to add five IT Support Engineers to the team in West Chester, OH. This is a contract role with possible extensions. The position requires onsite work in West Chester, OH and involves providing deskside support, PC reimaging and deployment, hardware troubleshooting, and supporting users with Office 365 and Windows OS issues. Documentation using ITSM tools, remote collaboration, and basic network support are also key responsibilities. The role requires strong experience with Windows desktop environments, Office 365, and PC deployment best practices, along with excellent problem-solving and customer service skills.

Requirements

• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

Nice To Haves

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)
• Certifications such as A+, MCP, or ITIL are a plus but not required

Responsibilities

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed