IT Support Engineer

Thermal Works

4d•Remote

About The Position

ThermalWorks LLC has an exciting opportunity for an IT Support Engineer to join our team. This role serves as the first point of contact for technical assistance across our corporate offices and data center environments, keeping the systems, networks, and end users of ThermalWorks running without interruption. You will be in a fast-paced environment, aiding and supporting the many other groups within ThermalWorks, such as Operations and R&D. The IT Support Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with engineering, service, product, and operations teams to install and maintain hardware and software, administer user accounts and access, enforce security policy, and support IT projects such as system upgrades, cloud migrations, and infrastructure improvements. Additionally, the IT Support Engineer will build out and maintain our internal IT knowledgebase and provide training and guidance to end users across the organization. Thermal Works values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. Thermal Works solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. Thermal Works is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey?

Requirements

3+ years’ experience in IT support, troubleshooting, problem solving and operations
Two-year associate degree in information technology, computer science or related field
Critical thinker
Work in a fast-paced environment
Solve complex problems
Strategize and scale ideas and solutions
Trustworthy and reliable
Self-starter and ability to work independently
Ability to work with technical and non-technical staff
Strong written and verbal communication skills

Nice To Haves

IT support experience in innovative technology/data center/microgrids/mission critical facilities preferred
Possesses professional IT certifications (A+, Sec+, Azure, AWS) preferred

Responsibilities

Serve as the first point of contact for users seeking technical assistance from our corporate and data center environments
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide training and guidance to end users on software, security best practices, and IT policies
Create IT knowledgebase articles and update existing articles accordingly
Install, configure, and maintain operating systems, applications, and IT equipment
Monitor and maintain IT infrastructure, including servers, networks, and workstations
Procure requested hardware equipment and maintain asset inventory list
Set up and manage user accounts, access permissions, and security settings
Enforce IT security policies and best practices, such as multi-factor authentication and password management
Assist with IT projects such as system upgrades, cloud migrations, or infrastructure improvements
Work with cross-functional teams to support business applications and IT-related initiatives
Other duties as assigned