IT Support Engineer - Freeport, TX
About The Position
Our enterprise-level client in Freeport, TX, has an immediate need for an IT Support Engineer. This role involves performing basic and moderately complex troubleshooting and repair activities for end-users, including PCs, desktops, laptops, and printers. The engineer will also provide support to client-identified VIPs, respond to change management requests, and perform Install/Move/Add or Change (IMAC) activities. The position requires outstanding technical and professional services skills, meeting established customer service satisfaction levels, and proactively communicating with end-users and service desk personnel. Adherence to documented service operations policies and procedures is essential. Other duties or certifications may be assigned to meet business needs.
Requirements
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
