IT Support Engineer

Exigent Mechanical • Reston, VA

2d • Hybrid

About The Position

Exigent Mechanical Services is seeking a highly skilled IT professional to join their team as a Support Engineer. This role serves as a senior technical resource supporting a growing organization and its seven operating companies. It goes beyond a traditional help desk, focusing on complex IT issues across Microsoft 365, Entra ID, Intune, Windows endpoints, networking, cloud platforms, and security. The Support Engineer will troubleshoot advanced problems, identify root causes, collaborate with a managed service provider, and develop scalable solutions to enhance the IT experience. The ideal candidate is technically proficient, dependable, works well independently, and can clearly communicate technical concepts to diverse audiences. This is a hybrid position, primarily remote with occasional onsite requirements.

Requirements

• 5+ years of progressive IT support and systems administration experience
• Demonstrated experience providing advanced Tier 2/Tier 3 technical support
• Experience independently troubleshooting complex technical issues
• Experience working across multiple technology environments, business units, or locations
• Experience working with an MSP or external IT service provider is strongly preferred
• Experience supporting infrastructure upgrades, implementations, or technology projects preferred
• Strong experience with Microsoft 365 administration and troubleshooting
• Strong experience with Active Directory / Microsoft Entra ID
• Strong experience with Windows endpoint administration
• Strong experience with Microsoft Intune / Endpoint Manager
• Strong experience with Microsoft Autopilot
• Strong experience with Endpoint management / MDM
• Strong experience with User and access administration
• Strong experience with Network troubleshooting
• Strong experience with Hardware and software troubleshooting
• Strong experience with Application troubleshooting
• Strong experience with Security and endpoint configuration
• Strong experience with Azure / cloud administration
• Strong experience with PowerShell or other scripting
• Strong experience with Root-cause analysis
• Strong experience with Technical documentation and process development
• Ability to balance technical depth, business judgment, ownership, and customer service

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• Relevant IT certifications such as CompTIA, Microsoft, Cisco, or similar are preferred
• Equivalent combination of education, certifications, and professional experience will be considered

Responsibilities

• Serve as a senior technical resource and escalation point for complex IT issues
• Troubleshoot advanced problems across endpoints, identity, Microsoft 365, networking, applications, and cloud platforms
• Take ownership of technical issues from initial investigation through resolution
• Identify root causes rather than simply addressing symptoms
• Improve IT processes, standards, documentation, and support procedures
• Support infrastructure upgrades, system implementations, and technology initiatives
• Partner with the MSP to resolve issues requiring additional expertise or vendor support
• Identify opportunities to automate repetitive tasks and improve operational efficiency
• Help create a more consistent and scalable IT environment across multiple operating companies
• Collaborate with leadership and internal stakeholders to understand business needs and translate them into practical technology solutions
• Provide advanced Tier 2 and Tier 3 technical support for hardware, software, networking, cloud, identity, and application issues
• Troubleshoot issues independently using structured diagnostic and root-cause analysis techniques
• Investigate recurring or difficult-to-resolve problems and develop long-term solutions
• Serve as an escalation point for issues that cannot be resolved through standard support procedures
• Determine when issues should be escalated to the managed service provider, software vendors, or other technical resources
• Collaborate with the MSP to troubleshoot complex infrastructure and application issues
• Clearly communicate technical findings, recommended solutions, and status updates to both technical and non-technical stakeholders
• Maintain a strong service-oriented approach while balancing urgency, business impact, and technical requirements
• Administer and troubleshoot Microsoft 365 environments
• Manage and troubleshoot user accounts, permissions, licenses, groups, and access
• Administer and troubleshoot Active Directory and Microsoft Entra ID
• Investigate authentication, access, synchronization, and identity-related issues
• Support Microsoft 365 applications and services, including email and collaboration tools
• Support onboarding, transfers, and offboarding from a technical access perspective
• Troubleshoot permissions and access issues across applications and systems
• Help maintain appropriate security and access controls
• Administer and troubleshoot Windows-based endpoints
• Support endpoint provisioning, configuration, deployment, replacement, and lifecycle management
• Manage and troubleshoot devices through Microsoft Intune and/or Endpoint Manager
• Support Microsoft Autopilot and automated device provisioning
• Investigate device compliance, configuration, policy, and deployment issues
• Troubleshoot hardware, operating system, application, driver, and peripheral issues
• Test and validate new hardware, software, applications, and endpoint configurations
• Help establish and maintain endpoint standards and configuration best practices
• Troubleshoot advanced network connectivity and performance issues
• Diagnose issues involving LAN/WAN connectivity, TCP/IP, DNS, DHCP, VPN, and related network services
• Troubleshoot network hardware and connectivity issues involving switches, firewalls, wireless infrastructure, and other network equipment
• Partner with the MSP or network vendors on complex network issues
• Analyze network-related problems to identify root causes and recurring issues
• Support network and infrastructure changes associated with new locations, office moves, equipment upgrades, and technology projects
• Help document network configurations, standards, and troubleshooting procedures
• Support administration and troubleshooting of Microsoft Azure and other cloud-based services
• Troubleshoot cloud connectivity, authentication, configuration, and access issues
• Support integrations between cloud services, endpoints, identity platforms, and business applications
• Assist with maintaining secure and reliable cloud configurations
• Monitor and investigate system issues that impact business operations
• Work with internal stakeholders and external providers to resolve cloud and infrastructure issues
• Support endpoint security and configuration standards
• Assist with maintaining secure device, identity, and access configurations
• Troubleshoot endpoint security and compliance issues
• Help identify and address potential security risks within the IT environment
• Support security-related configuration changes and technology initiatives
• Follow established security policies and help strengthen technical controls and procedures
• Support and contribute to infrastructure upgrades and technology implementations
• Take ownership of technical workstreams or assigned components of larger IT projects
• Assist with evaluating, testing, and implementing new hardware, software, systems, and services
• Coordinate technical activities with internal stakeholders, vendors, and the MSP
• Test and validate solutions prior to broader deployment
• Identify potential issues and recommend improvements before implementation
• Assist with technology rollouts across multiple operating companies
• Document project changes, configurations, procedures, and lessons learned
• Develop and maintain technical documentation, procedures, standards, and troubleshooting guides
• Document recurring issues and known solutions to improve future support efficiency
• Identify opportunities to standardize technology and support processes across operating companies
• Recommend improvements to existing IT workflows and procedures
• Identify repetitive manual processes that could be automated
• Use PowerShell or other scripting tools to improve efficiency where appropriate
• Help build a knowledge base that enables the IT team to resolve issues more consistently

Benefits

• Competitive salary with full benefits package
• Health, dental, and retirement plans
• PTO (Company paid time off)
• Paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior