IT Support Engineer
About The Position
Ashby Lumber is a family-owned lumberyard and hardware store that specializes in quality products with locations in Berkeley and Concord. Since 1968, we’ve played an active role in our community and believe that our employees are our family. We are growing! Are you fun and dynamic, and do you like to learn? Ashby Lumber is the place for you! We are looking for an IT Support Engineer for our Concord facility. As an IT Support Engineer, you will report to the IT Director and are focused on providing technology support and security awareness to the organization. Daily tasks will include troubleshooting Windows desktop/laptops, networking equipment and iOS-based devices. Regular tasks will include various technology initiatives to ensure efficient business operations for Ashby Lumber.
Requirements
- 2+ years of experience providing IT support or experience in related field
- Ability to troubleshoot desktop applications such as Microsoft Office, Chrome, and other common desktop applications
- Experience with Google Workspace
- Ability to troubleshoot third-party software systems
- Working knowledge of and troubleshooting Windows 11 and Linux operating systems
- Supporting mobile devices, specifically using an MDM with iPhones and Android based devices
- Experience troubleshooting printers
- Experience supporting Audio/Video systems
- Entry level understanding of Microsoft Domain Services such as Active Directory and Group Policies
- Ability to work in a team environment as well as being self-directed
- Must be independent, self-motivated, detailed oriented, highly organized and able to multitask
- Ability to support remote users
- Ability to lift up to 50 pounds
- Availability to work in our Concord, CA facility on a daily basis
Nice To Haves
- PCI compliance and security issues
- Epicor Eagle Point of Sale system management
- Knowledge of Proxmox virtual environment and Proxmox Backup Server
- Network configuration and management, including VLANs
- Router and switch management, including Mikrotik and Ubiquiti devices
- Experience with VPN overlay networks, specifically Tailscale and Zerotier
Responsibilities
- Provide IT support by troubleshooting and resolving OS, desktop applications, and mobile device issues
- Prioritize, complete and escalate helpdesk tickets as required
- Configure computer operating systems and applications
- Manage VOIP phone system
- Basic understanding of networking
- Adhere to all security process and procedures
- Follow policies and procedures to ensure all supported computer equipment are meeting business requirements and operating at peak performance
Benefits
- Medical/Dental/Vision
- Generous HSA Plan with Employer Contributions
- 401(K) & Profit Sharing
- Company Bonus Program
- PTO
- Excellent Employee Discounts
- Fun Employee Appreciation Events
- Employee of the Month Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
