IT Support Engineer

Olympus Insurance Company • Jacksonville, FL

22d • Onsite

About The Position

Technology keeps Olympus moving, and as an IT Support Engineer, you'll help make sure our employees have the tools and support they need to do their best work every day. You'll be the go-to resource for technical support across the organization, partnering with employees to troubleshoot issues, deploy new technology, manage Microsoft 365 and endpoint devices, and continually improve the overall IT experience. Whether you're helping onboard a new employee, supporting business-critical applications, or strengthening our security posture, your work will have a direct impact on the success of our team. If you're someone who enjoys solving problems, learning new technologies, and delivering exceptional customer service, we'd love to have you on our IT team.

Requirements

• 5+ years of enterprise IT support experience.
• 3+ years administering Microsoft 365 and Microsoft Intune.
• Experience supporting enterprise desktop environments, mobile devices, and Microsoft Teams.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with Microsoft 365, Intune, Jira Service Management, endpoint management, and hardware asset management.
• Excellent communication and customer service skills with a passion for helping others.
• The ability to manage multiple priorities while providing a high level of service in a fast-paced environment.

Nice To Haves

• Familiarity with security tools, vulnerability remediation, PowerShell, and enterprise business applications such as Salesforce is a plus.
• Microsoft 365, Endpoint Administrator, Security+, or A+ certifications are preferred.

Responsibilities

• Provide Level 1-3 technical support for employees across the organization, serving as the primary point of contact for IT requests. Troubleshoot hardware, software, Microsoft 365 applications, mobile devices, conference room technology, VPN connectivity, and other day-to-day technology needs while ensuring every support request is resolved efficiently.
• Support the complete employee technology lifecycle by provisioning accounts, deploying devices through Microsoft Intune, managing Microsoft 365 licensing, configuring user access, and coordinating onboarding and offboarding activities to ensure employees have the tools they need from day one.
• Help protect Olympus' technology environment by supporting endpoint security platforms, vulnerability remediation, email security, VPN administration, and security awareness initiatives while following IT best practices and company standards.
• Partner with internal teams, vendors, and application owners to support critical business systems, including insurance platforms, Salesforce, Marketing Cloud, and other enterprise applications that keep the business running smoothly.
• Maintain technical documentation, knowledge base articles, onboarding procedures, and support guides while identifying opportunities to improve processes and enhance the overall employee technology experience. Participate in occasional after-hours maintenance and support activities as needed.

Benefits

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed