IT Support Engineer (Remote — West Coast Hours)
About The Position
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. This role works 8:00am–5:00pm Pacific. Pomelo is a remote-first company, though we have offices in NYC and SF that many local Pomelos choose to work from a few days a week.
Requirements
- 2+ years of experience in an IT support/operations role
- Strong customer service and communication skills — you focus on end-user experience and empathize with users
- Success both when working independently and within a team — you'll anchor coverage for the back half of the day
- Experience administering systems like Okta, Google Workspace, Slack, etc.
- Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce
Nice To Haves
- Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud
- Experience with Slack-based IT ticketing tools
- Experience with security and compliance platforms like Vanta or Drata
Responsibilities
- Create an intuitive and user-friendly technology environment for your fellow Pomelos!
- Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
- Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
- Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe
Benefits
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
