Corporate MagiQuest IT Support Engineer

Great Wolf Lodge•Chicago, IL

1d•$65,000 - $75,000•Onsite

About The Position

The Corporate MagiQuest IT Support Engineer will troubleshoot and fix operational issues related to Great Wolf Resorts’ live-action gaming experience, MagiQuest. This role will work with proprietary software and hardware technologies for all versions of the MagiQuest games operating at all Great Wolf properties. This is a Full-Time Salaried Position located in Chicago, IL.

Requirements

Minimum 3 years of work experience in IT
Advanced Microsoft Windows operating system knowledge
Experience with network setup, troubleshooting, and maintenance
Experience with M365, Entra ID, & Active Directory
Experience with computer hardware installation and troubleshooting
Strong interpersonal skills and the ability to work closely with a small team
Strong communication skills (written/verbal) and attention to detail

Nice To Haves

Experience working in the software development and/or gaming industry
Experience working with virtualized desktop environments, particularly VMWare
Experience using and mastering proprietary applications
Experience working with enterprise server hardware

Responsibilities

Provide online and phone support for MagiQuest software and hardware issues, including game system and platform, PCs, screens and monitors, proprietary electronics, mechanical elements, and themed elements
Coordinate with Creative Kingdoms (CK) team, Lodge Retail, Attractions, & Kids Entertainment staff, and other Support Technicians to correct and verify resolution of reported problems
Provide on-site service and support as needed, across all Great Wolf Lodge properties
Provide support for level 1 & level 2 technology issues for Corporate platforms and Corporate pack members
Assist with in-office test lab maintenance
Assist with software playtesting and bug reproduction as needed
Other duties as assigned