IT Support Engineer

Seakeeper Inc•Fort Myers, FL

4d•Onsite

About The Position

This is one of the most visible technology roles at Seakeeper, sitting at the intersection of the entire company and technology. The IT Support Engineer will support colleagues across departments and sites, helping to shape how IT support is delivered as the function continues to grow. The role offers ownership, the opportunity to improve systems and processes, and the potential to grow into deeper infrastructure, security, or systems engineering work.

Requirements

Associate degree in Information Technology or a related field with 5+ years of hands-on IT support experience, or a minimum of 7+ years of progressive hands-on IT support experience or equivalent combination.
5+ years supporting end users directly in a business environment, with ownership of incidents from intake through resolution.
2+ years of hands-on ownership of a service management platform or endpoint management estate.
Hands-on experience with modern endpoint management platforms, including deployment, compliance, enrollment, application deployment, and remote device control.
Experience administering a service management platform, including request catalogs, classification, routing, priority definitions, and workflow configuration.
Working knowledge of ITIL service management practices, including incident, request, problem, and change management.
Experience with account provisioning and deprovisioning, including verified offboarding.
Experience with hardware deployment, imaging, asset management, warranty, RMA activity, meeting room technology, and user-facing documentation.
Strong Windows endpoint troubleshooting, support, and configuration experience.
Working knowledge of Microsoft 365 and cloud identity administration, including accounts, licenses, groups, mailboxes, Exchange Online, Teams, SharePoint, and OneDrive.
Networking fundamentals, including DNS, DHCP, VPN, wired and wireless connectivity, printing, and end-user network troubleshooting.
Ability to lift and move technology equipment up to 50 pounds.
Work in office, warehouse, and manufacturing environments; bend, kneel, crouch, and reach while installing or troubleshooting equipment.
Travel occasionally to support business needs.

Nice To Haves

ITIL 4 Foundation certification or equivalent applied service management experience.
CompTIA A+, Network+, Security+, Microsoft MD-102, MS-102, AZ-104, or another relevant technical certification.
Experience contributing to major incident response and post-incident reviews.
Manufacturing, shop-floor, or warehouse support experience, including scanning and labeling equipment, ruggedized devices, and production terminals.
MacOS and iOS support experience in a managed environment.
Exposure to endpoint security tooling, vulnerability management, endpoint detection and response, and patch compliance reporting.
Familiarity with enterprise network and firewall equipment.
PowerShell or other scripting experience for automating repetitive administrative work.
Experience supporting colleagues across multiple sites, countries, or time zones.
Experience in a fast-moving environment where priorities change frequently.

Responsibilities

Deliver exceptional technology support for employees across multiple locations.
Own the lifecycle of laptops, mobile devices, and other end-user technology.
Administer user accounts, access permissions, and employee onboarding and offboarding.
Maintain a secure, compliant, and reliable endpoint environment.
Enable seamless collaboration through workplace and meeting room technology.
Partner with infrastructure, network, security, and business systems teams to solve problems and improve services.
Drive continuous improvement through root-cause analysis, process optimization, and knowledge sharing.
Support the technology that powers both office teams and manufacturing operations.