IT Support Engineer
SI Group•Orangeburg, SC
•$65,000 - $90,000
About The Position
As the IT Support Engineer, reporting to the Sr. IT Manager, NA, you will be responsible for providing Tier I & II customer service and technical support to local, global, and remote end-users. You will also implement, upgrade, troubleshoot and document all related hardware, software, & local infrastructure systems as well as resolve requests and issues in a timely manner documenting via ITSM ticketing system, escalating as appropriate.
Requirements
- BS Degree; equivalent relevant experience will be considered in lieu of degree
- Experience with ITSM and ITIL tools
- Minimum of 2 years previous IT administrator level work experience
- Experience with security, technical, analytical, decision making, and problem-solving
Nice To Haves
- Previous experience in chemical industry or a manufacturing environment preferred
Responsibilities
- Triage, troubleshoot and resolve request & incident tickets, escalate tickets as appropriate, documenting in ITSM system
- Install, upgrade, support and troubleshoot Windows client operating systems, Microsoft Office/365, and all other authorized desktop applications
- Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
- Use diagnostic tools to troubleshoot client related networking issues or provide improvements
- Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
- Accurately update IT Hardware and Software Asset Inventory in the ITSM system
- Document local network, and infrastructure systems
- Create or update SOP’s as required
- Provide or recommend computer related training as needed, including FAQ’s, knowledge base contributions, and job aids
- Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance
Benefits
- competitive Medical, Dental, and Vision packages
- company contribution to Health Savings Account
- cash incentive for Annual Physical and reimbursement
- company paid life insurance and disability plans
- 401(k) Retirement Plan with generous company match
- certified Financial Planning & Investment services
- generous Paid Time Off
- 10 Paid Holidays
- Paid Parental Bonding Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
