IT Support Engineer / Systems Administrator — Level 3
About The Position
We are seeking an enthusiastic and customer-focused Level 3 IT Support Engineer / Systems Administrator to join our IT service team. In this role, you will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience. Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer client systems, and maintain reliable and secure IT environments. This is an excellent opportunity for an experienced IT professional who enjoys hands-on technical work, values strong client relationships, and wants to continue developing their skills in a supportive team environment.
Requirements
- Strong communication and customer service skills
- Good troubleshooting and problem-solving skills
- Able to stay organized and handle multiple priorities
- Dependable, proactive, and willing to take ownership of issues
- Comfortable working independently and as part of a team
- Experience supporting Windows desktop and server environments
- Experience with Microsoft 365, Active Directory, Entra ID, Hyper-V, Intune, and SSO
- Experience with firewalls, switches, networks, servers, and workstations
- Willing and able to learn new technologies
Nice To Haves
- 5+ years of technical support or systems administration experience preferred
Responsibilities
- Provide great customer service and technical support
- Troubleshoot hardware, software, network, and server issues
- Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, Intune, Exchange Online, and SSO
- Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
- Assist with system upgrades, migrations, deployments, and other client projects
- Work with other technicians to resolve issues and complete projects
- Keep clients informed and explain technical issues clearly
- Maintain system documentation and technical procedures
- Look for ways to improve client security, reliability, and performance
- Share knowledge and help the team improve
Benefits
- Flexible and relaxed work environment
- Work with an experienced and supportive technical team
- Exposure to a wide range of technologies and client environments
- Opportunities to learn, grow, and build hands-on experience
- Team-focused culture where people help each other
- Opportunity to make a real difference for our clients
- Strong focus on customer service and work-life balance
- Flexible scheduling
- 401(k)
- Flexible PTO
- Disability insurance
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
